Support

Email admin@onibaku.co.uk and we'll reply within two working days (UK time).

What to include

• Which app, and your site address (for example yourcompany.atlassian.net)
• What you did, what you expected, and what happened instead
• The query you ran, if it's about search results
• A screenshot, if something looks wrong

Please don't send passwords, API tokens or confidential page content.

Common questions

Why don't I see some pages in the results?

Results only include content you have permission to view. Archived spaces are left out unless your query includes them.

My query shows an error

The message comes from Confluence and usually names the problem, such as a misspelt field. The examples on the search page and the CQL quick reference are good starting points.

Is there a limit on exports?

Each export includes up to 10,000 results. If you hit the limit, narrow the query (for example by space or date) and export in parts.

Service levels

Support is provided in English on UK working days. Critical problems (the app not loading at all) are prioritised. We support the current version of each app on Atlassian Cloud.